What’s inside

Positive Approaches to Conflict at Work is a thoughtful, practical guide for anyone who wants to handle disagreement with more confidence, care and clarity. Rather than offering scripts or quick fixes, the book invites readers to slow down and understand what is really happening in moments of tension — in themselves, in others, and in the systems they work within. Drawing on real workplace experience and contemporary thinking, it reframes conflict not as something to avoid or win, but as a normal and potentially productive part of working life.

Written for managers, professionals, academics and anyone navigating complex human relationships at work, the book offers accessible ideas, reflective questions and gentle practices that support more honest conversations and healthier working relationships. At its heart is a belief that conflict handled well can lead to learning, connection and better outcomes — without sacrificing kindness, dignity or integrity.

Available in all bookstores.